Ithaca Warm Line Voice – Suicide Prevention

Our Services

Ithaca Warm Line 607.210.8328

Do you have times when you are feeling lonely and need to talk? Need to chat with someone to get your thoughts out with no judgement? Call the Ithaca Warm Line! We have the time to connect with you and hear you out.

The Ithaca Warm Line is for individuals not experiencing a crisis and not having thoughts of suicide. Calls will be limited to 30 minutes, every four hours

Calls will be limited to 30 minutes, every four hours

Subject to adjustments due to volume

Content of Conversations

It is important that calls to the Ithaca Warm Line are casual in nature and specifically for social connections. Any caller that expresses heightened emotions, thoughts of suicide, or wish to engage in conversations with elevated topics will be transferred to the 988 Lifeline to connect to a trained Crisis Counselor for additional support. This is not optional.

Below are not exhaustive lists

Subject matter content that is not appropriate for the Ithaca Warm Line and deems transferring

Abuse (sexual, physical, verbal)
Death
Fear/Paranoia
Racism
Drugs/Alcohol (current use)
Anxiety/Depression
Suicide
Derogatory statements
Domestic Violence
Grief
Housing Issues
Politics

Key words that may indicate the need for a transfer to the 988 Lifeline from the Ithaca Warm Line

Struggling
Overwhelmed
Feeling lost
Panic attack
Worst day of my life
I’m so upset!
I can’t do this
I just don’t know what to do

Emotions that may indicate the need for a transfer from the Ithaca Warm Line

Panic
Overwhelm
Crying
Yelling
Anger
Sadness
Frustration
Fear